Return Refund Policy
Return and Exchange Policy
For online purchases, we will accept the product in its original packaging for a refund of the purchase price when accompanied by the original invoice.
Products must be returned within 30 days from the date of delivery to Nutrilabs.us Likewise, all PayPal purchases must be returned exclusively to Nutrilabs.us
Products may be returned if undamaged, unmarked and in the original packaging within 30 days from the date of delivery.
All refund/exchanges must be done at our warehouse office.
Products that has been used or damaged will not be accepted. We reserve the right to refuse return of any product that does not meet the above return requirements at our sole discretion.
Products returned to Nutrilabs will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase are non-refundable.
We recommend shipping returned merchandise via USPS / DHL/ Fedex/ Singpost for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
Nutrilabs cannot accommodate automatic exchanges at this time. Please return the original product you wish to exchange using the applicable conditions or guidelines above for the exchange product. Please note that exchange orders are subject to product availability. We will support you if we are unable to fulfil your order. Please be sure to include the RMA# provided by Nutrilabs on the outside of the box as well as the inside.
Once we verify the purchase of the products in your return we will accept the return and process the refund. Verifying the products is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency.
Shipping fee is non-refundable.
We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures.
You will receive an email confirming the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the products returned.
Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Care.
Shipping and delivery
Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States and Canada.
All addresses are unable to make any adjustment once marked in processing. In addition, Nutrilabs cannot be held responsible for unanticipated delivery delays beyond our control.
If you wish to cancel or modify your order, please send an email as soon as possible to [email protected] We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact an Nutrilabs online personal shopper via email at [email protected]